We at Seven Sisters Botanicals work hard to ensure that your handmade products are delivered safely and efficiently. Please review our shipping policy to understand how we process, ship, and deliver your orders.
ORDER PROCESSING TIME
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Orders are processed within 5 business days after payment is confirmed.
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Processing times may increase during holidays, promotions, or high-volume periods.
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Orders placed on weekends or public holidays will be processed on the next business day.
We ship most orders via US Postal Service Ground Advantage Mail or Priority Mail
How will I know my order has been shipped?
An email notification will be sent to let you know your package is on its way.
SHIPPING RATES/ What are my shipping cost options?
Shipping cost is calculated at checkout based on shipment zipcode and weight.
How long will it take to receive my order?
Orders are processed and shipped from the Hudson Valley, New York within 3 to 5 business days from receipt of payment.
SHIPPING/ How will my items be shipped?
Most orders are shipped via US Postal Service Ground Advantage Mail or Priority Mail
USPS Priority Mail:
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Priority mail takes approximately 2 to 3 business days to arrive once shipped, depending on your zip code.
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You should receive your order within 5 to 7 business days from receipt of payment.
USPS Ground Advantage Mail:
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Ground Advantage Mail takes approximately 3 to 5 business days to arrive once shipped, depending on your zip code.
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You should receive your order within 5 to 9 business days from receipt of payment.
FREE SHIPPING
On all orders of $150 or more
Please note: These are estimates. Seven Sisters Botanicals cannot guarantee exact delivery dates, as delays may occur due to courier issues, adverse weather, customs processing, or other external factors.
TRACKING YOUR ORDER
Once your order ships:
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You will receive a shipping confirmation email
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Tracking information (if available) will be provided
You may track your shipment using the link or tracking number provided.
INCOMPLETE OR ADDRESS ERRORS
Customers are responsible for ensuring accuracy of all shipping details.
Seven Sisters Botanicals is not responsible for:
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Delays due to incorrect addresses
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Lost packages caused by inaccurate information
If a package is returned to us due to incorrect information, customers may be required to pay additional shipping fees.
DELAYS, LOST PACKAGES OR DELIVERY ISSUES
We are not liable for:
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Delays caused by the courier
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Packages marked as “delivered” but not received
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Lost or stolen packages after courier delivery
DAMAGED PACKAGES
If your order arrives damaged:
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Contact us within 48 hours of delivery
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Provide photos of the packaging and damaged items
We will review the issue and may offer a replacement or store credit, depending on the circumstances.
INTERNATIONAL SHIPPING AND CUSTOMS
Customers outside our home country may be responsible for:
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Customs duties
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Import taxes
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Additional clearance fees
These charges are not included in the product price or shipping cost.
Seven Sisters Botanicals is not responsible for customs delays or fees.
ORDER CHANGES AND CANCELLATIONS
We can modify or cancel orders only if they have not yet been shipped.
Please contact us as soon as possible at:
sevensistersbotanicalsl@gmail.com
CONTACT US
For shipping questions or concerns, please email us at:
sevensistersbotanicals@gmail.com